Privacy notice
Last updated 13 October 2026
This notice explains what personal information SOWMOS collects, why, who can see it, how long it's kept and the choices you have.
Contents
- Who we are and how to contact us
- What we collect and why
- Our lawful bases
- Health information (PAR-Q)
- Your location and profile privacy
- Social features
- Who we share information with
- Storage, retention and international transfers
- Your choices and rights
- Account deletion
- Concerns and complaints
- Cookies
Who we are and how to contact us
SOWMOS is operated by Tony Wilson, The Spinney, Bar Hill, Cambridge, CB23 8ST, who is the data controller for the personal information described in this notice.
You can contact us about privacy at any time, without signing in:
- Through our contact form
- By email at support@sowmos.co.uk
What we collect and why
Depending on how you use SOWMOS, we collect:
- Account details — your name and email address, used to create and secure your account and to send booking confirmations and service messages.
- Profile information — your display name, optional photo, optional bio, home postcode and home town. Your postcode is used to show you classes near you; it is never shown publicly.
- Booking information — the classes you book, the names of the people you book for, attendance and cancellation history, used to run your bookings and let instructors manage their classes.
- Payment information — payments are processed by Stripe. SOWMOS never sees or stores your card details; we keep booking and payment records (amounts, references and refund history) for accounting and legal reasons.
- Health screening (PAR-Q) — see the dedicated section below.
- Reviews and ratings — reviews you choose to leave, shown publicly under your first name and initial.
- Messages — messages you send in friend chats, class communities and class booking messages, used to deliver those conversations.
- Support requests — what you send us through the contact form or support tickets, used to answer you.
- Site usage — with your consent, anonymous page-view analytics (pages visited and referring website) used to improve the site. This is off until you accept analytics cookies.
- Push notification subscriptions — if you enable notifications, your browser's push subscription details, used to send you those notifications.
Our lawful bases
Under UK GDPR we rely on:
- Contract — to create your account and process your bookings, payments and refunds.
- Legitimate interests — to keep the platform safe and secure, prevent fraud, moderate content and improve SOWMOS.
- Legal obligation — to keep financial and tax records.
- Consent — for analytics cookies, marketing emails, optional profile and attendance visibility, and (as explicit consent) your PAR-Q health information. You can withdraw consent at any time through your settings or the links in our emails.
Health information (PAR-Q)
Before attending classes you complete a health screening questionnaire (PAR-Q). This collects your answers to seven health questions, your full name and signature, and optionally your date of birth, an emergency contact and notes about health conditions. Instructors can add their own notes and a status (for example, that medical clearance is needed) to the copy shared with them.
Why we collect it: instructors need it to judge whether it's safe for you to take part and to adapt their classes. Because this is health information, we process it on the basis of your explicit consent, which you give when you submit the form.
Who can see it:
- Instructors receive a copy only when you book one of their classes (or book again after updating it). It is never sent to instructors you haven't booked with, and it is never emailed or made downloadable.
- SOWMOS administrators can access it where needed for support, safety or technical reasons.
Keeping it up to date: every update you make is saved as a new version, and earlier versions are retained so there's an accurate history of what was shared. We'll ask you to confirm or renew your PAR-Q every 12 months — that's a renewal prompt, not a deletion schedule. You can view and update your PAR-Q, and see which instructors hold a copy, from your dashboard.
When you delete your account, your PAR-Q versions, instructor copies and instructor notes held by SOWMOS are deleted. Instructors may keep their own independent records outside SOWMOS, which are their responsibility.
Your location and profile privacy
- Your precise home postcode is private. It's used only to work out which classes are near you (using the postcodes.io lookup service) and is never shown to other members, instructors or the public.
- Your home town is derived from your postcode. It's only shown if you choose to display a town on your profile or member card — you can also enter a different display town instead.
- What's public: instructor and venue profiles are public. Members' profiles are private by default. When you leave a review, it appears under your first name and initial only. Your bio, town and postcode are never shown publicly.
- What you control: in your privacy settings you choose whether friends can find you by name (off by default), whether you appear in "Who's Going?" attendee lists, who can send you friend requests and messages, and what appears on your member card (town, tier, interests, photo).
- Blocking and reporting: you can block another member or report content. Blocks hide you from each other across social features.
Social features
These features are optional and only operate if you use them:
- Friends — you can send and accept friend requests; both people must agree. Friends can message each other and may see more of your profile, depending on your settings.
- Friend and class messages — messages are visible to the people in that conversation. Class communities are group chats for the members of a recurring class series; you can see messages from the periods you were an active member.
- Who's Going? — for each class you can choose to appear in the attendee list shown to other booked attendees. Your choice is removed if you cancel or move your booking, and the list closes shortly after the class ends.
- Reviews — public, shown under your first name and initial.
- Following instructors and announcements — if you follow an instructor you may receive their announcements.
Some social features require you to confirm you're 18 or over. This is your own declaration — we record that you confirmed, but we do not verify your identity or date of birth.
Who we share information with
We never sell your personal information. We share it only with:
- Instructors and venues you book with — your name, the names of people you book for, and your PAR-Q when you book their class, so they can run the class safely.
- Stripe — to process payments, refunds and instructor payouts. Stripe handles your card details directly.
- Our cloud platform provider — hosts the website, database, sign-in and email sending for us.
- postcodes.io — receives your postcode to convert it to a location for class search.
- Your browser's push service — delivers notifications you've switched on.
Storage, retention and international transfers
Your information is stored on our cloud platform's servers. Some of our service providers may process information outside the UK; where they do, this is covered by approved safeguards such as adequacy regulations or standard contractual clauses.
We keep information only as long as we need it:
- Account and profile information — until you delete your account.
- Booking, payment and refund records — kept after account deletion for as long as tax and accounting rules require, in anonymised form.
- PAR-Q records — until you delete your account.
- Messages and friendships — until you delete your account or the conversation.
- Reports and moderation evidence — evidence is purged 90 days after a report is resolved.
- "Who's Going?" choices — removed when you cancel or move, and purged 7 days after the class ends.
Your choices and rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your account and personal information (see below)
- Withdraw consent where processing is based on consent
- Object to processing based on legitimate interests
- Request your information in a portable format
To exercise any of these, use your account settings or contact us.
Account deletion
Members can delete their own account from their profile settings by typing DELETE to confirm.
- If you have no payment history, your account and personal information are deleted outright.
- If you have bookings or payments, we must keep those financial records, so your account is anonymised instead: your name, photo, postcode, bio and email are removed and replaced, and you can no longer sign in. Your reviews are anonymised too.
- Your PAR-Q records, messages, friendships, blocks, favourites, notifications and privacy choices are deleted.
- Deleting your account doesn't refund upcoming bookings — cancel those first.
Instructor and venue accounts can't be deleted self-service because we must keep their booking and tax records; email hello@sowmos.co.uk and we'll handle it. Payment providers and instructors may also hold their own records, which are covered by their own privacy policies.
Concerns and complaints
If you have a privacy concern, please contact us first and we'll do our best to resolve it.
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Cookies
We use essential cookies to keep the site working and, with your permission, optional analytics cookies. Full details and controls are in our Cookie Notice.
See also our Terms.